Privacy Policy
Dezine and Build, a brand under Macrealities Design Pvt Ltd (“we”, “our”, or “us”), is committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy outlines how we collect, use, and safeguard your personal
information when you engage with us through our website, digital platforms, or directly in relation to our design and construction services within Chennai, Tamil Nadu.
Information Collection and Use
Types of Data We Collect
Personal Information
During your interaction with our website or while availing our services, you may be requested to share certain personal details that help us identify or contact you. This information, referred to as “Personal Information”, may include, but is not limited to:
- Full Name
- Email Address
- Phone Number
- Residential or Project Site Address
- Location Data (GPS-based or manually entered)
- Project-related inputs (house plans, site photos, material preferences, etc.)
- Payment History and Transaction Records
- Usage Data and Cookies (browsing behaviour, device information)
Social Media and Third-Party Integrations
You may have the option to sign up or log in using your existing accounts from platforms such as Google, Facebook, or other social media services. If you choose this method, we may receive specific profile information made available by these third-party services. This
may include:
- Name and Email Address
- Profile Picture
- Publicly shared connections or friends list
- Other data you’ve agreed to share through your third-party account
We only use this data for legitimate business purposes such as facilitating user
authentication, improving user experience, or communicating project updates. The type
and amount of information shared depend on your privacy settings with the respective
third-party service.
Please note: We do not control how these external platforms manage your information. We encourage you to review their privacy policies to understand how your data is collected and used on their platforms, and to adjust your settings if necessary.
Usage Data
When you interact with the website or digital platforms of Dezine and Build, we may collect
specific data automatically about how you use our services. This Usage Data helps us
understand user behaviour and enhance your experience.
- The information we may gather includes (but is not limited to):
- Your IP (Internet Protocol) address
- Browser type and version
- Device type and unique identifiers
- Pages visited on our site and the duration of each visit
- Date and time of access
- Navigation patterns and on-page interactions
- Diagnostic and analytical data
- This data is used strictly for improving performance, customising content, and understanding trends among our users in Chennai, Tamil Nadu.
Purpose of Usage Data Collection
- We collect and analyse usage data for the following key reasons:
- To maintain accurate internal records
- To optimise and enhance our service offerings based on real user behaviour
- To inform future updates, design improvements, and service enhancements
- To send relevant updates, offers, or service recommendations to users who have opted in
- To conduct periodic market research to understand regional trends and service preferences
- To personalise the digital experience based on your interests and interactions
- To communicate requested project information or service updates via email, SMS, phone, or other channels
Cookies and Tracking Technologies
- We utilise cookies and related tracking technologies to collect certain technical data and improve user navigation across our digital platforms.
What Are Cookies?
- Cookies are small data files that are stored on your browser or device when you access our website. These may contain a unique identifier and enable our site to recognise your browser and remember certain information.
- We may also use other technologies like web beacons, tags, and scripts to track interactions and gather insights for service enhancement.
How We Use Cookies
- Session Cookies : Temporary cookies that help us manage your session when you browse our website.
- Preference Cookies : These store your settings and language preferences for future visits.
- Security Cookies: Used to ensure account safety and prevent unauthorised access.
Managing Cookies
- You have full control over how cookies are used. You can configure your browser settings to block all cookies or to alert you when cookies are being sent. Please note, disabling cookies may affect certain functions of the website and limit your overall experience.
Use of Data
- At Dezine and Build, the information we collect is utilised thoughtfully to deliver a more personalised, efficient, and secure experience to our clients and users across Chennai, Tamil Nadu
- We use the data you share with us for the following purposes, among others:
- To deliver and manage our design and construction services effectively
- To communicate important updates, modifications, or enhancements related to our offerings
- To enable your participation in interactive or client-specific features (e.g., project portals, design discussions)
- To offer responsive customer service and ongoing support throughout the project lifecycle
- To track and analyse how our digital platforms and services are being used, in order to enhance performance
- To generate insights and feedback that help us improve our overall service delivery
- To ensure system security, detect irregularities, and prevent technical issues
- To maintain client records and identify returning users for a seamless engagement experience
- To request feedback on service quality, design satisfaction, and client experience
- To uphold our contractual obligations and enforce company policies, service terms, and legal compliance
- To act promptly if there's suspicion of fraudulent activity, potential threats to public or user safety, or violation of our terms of service or this privacy policy
- Our commitment is to use your data only for legitimate business purposes and to always handle it with transparency and care.
How We Store Your Data
- At Dezine and Build, we take the privacy and protection of your personal information seriously. All personal data collected is stored securely on protected servers and managed using industry standard safety protocols.
- We retain your information only as long as necessary to fulfil the objectives outlined in this Privacy Policy, including:
- Delivering services and managing client relationships
- Fulfilling legal and contractual obligations
- Resolving disputes
- Maintaining records for auditing and internal analysis
- Improving the efficiency and security of our digital infrastructure
- Where applicable, data may be retained beyond the completion of a project to ensure continuity in support or follow-up services.
- In general, usage-related data (such as site behaviour or system diagnostics) is stored for a maximum of 10 years, unless a longer retention period is mandated by law or necessary to improve the functionality and security of our services.
- We implement appropriate administrative, technical, and physical safeguards to prevent unauthorised access, alteration, disclosure, or destruction of your data.
- Our data servers and digital platforms are maintained in compliance with the data security norms applicable in Chennai, Tamil Nadu, and follow best practices in information governance and infrastructure security
Disclosure of Data
- At Dezine and Build, we may share or transfer your personal information under specific circumstances, always ensuring that your data is handled securely and in accordance with this Privacy Policy.
Data Transfers
- Your information, including personal data, may be transferred to and maintained on servers located outside of your city, state, or even country where data protection laws may differ from those applicable in your jurisdiction.
- If you are providing information to us from outside India, please note that your data will be processed and stored within India, particularly in Chennai, Tamil Nadu.
- By submitting your information and consenting to this Privacy Policy, you agree to such transfers and processing within India.
When We May Disclose Your Data
- We may disclose your information in the following scenarios:
- To Fulfil Business Objectives: We may process or share your data where it is necessary to achieve legitimate business operations or execute the services promised under our agreements with you.
- Contractual Obligations: If you have entered into an agreement with us, your data may be processed to fulfil the terms of that contract.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests from public authorities, or as required by court orders, judicial processes, or government regulations.
- Risk Management: We may disclose data if necessary to investigate or prevent activities that we believe to be illegal, fraudulent, violations of our policies, potential threats to personal or public safety, or any related litigation.
- Business Transfers: In the event of a merger, restructuring, acquisition, sale of assets, or financing activity, your information may be shared or transferred as part of business negotiations or transactions.
- Third-Party Service Providers: We may share your data with trusted vendors, contractors, and service providers who work on our behalf and require access to such data to deliver operational support (such as web hosting, analytics, communication services, or customer management). These third parties are obligated to protect your information and are not permitted to use it for any purpose other than assisting us.
- Analytics and Tracking Technologies: Selected third parties may be permitted to use tracking technologies to collect usage data that helps us understand how users interact with our website and services over time.
- We take every reasonable precaution to ensure that your data is transferred securely. Any transfer of personal data to external entities will occur only if adequate data protection and security measures are verified to be in place, ensuring that your personal information remains confidential and protected at all times.
Security of Data
- At Dezine and Build, safeguarding your personal information is a responsibility we take very seriously. We implement industry-standard security measures to protect the personal data you share with us from unauthorised access, disclosure, alteration, or destruction.
- However, it's important to understand that no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. While we continuously strive to use commercially reasonable and accepted practices to secure your data, we cannot promise absolute security.
- We encourage you to also take necessary precautions when sharing sensitive information and to remain vigilant when interacting with our digital platforms.
- Our goal is to ensure that your information is managed responsibly and securely at all times, aligned with best practices and compliance standards applicable in Chennai, Tamil Nadu.
Sensitive Personal Data
- At Dezine and Build, we respect the sensitivity of certain personal information you may choose to share with us during your engagement with our services.
- We will only collect, process, or store sensitive personal data when it is essential for delivering our services or when it is required under applicable legal or contractual obligations. If you do not consent to the collection or use of such sensitive data, we advise you not to submit such information while interacting with our website or service platforms.
- If you have submitted sensitive information and wish to review, correct, or delete it, you may contact us directly using the details provided in this Privacy Policy
- The following types of information are categorised as Sensitive Personal Data:
- Passwords and access credentials
- Financial information including bank account numbers, credit card, debit card, or other payment instrument details
- Physical, physiological, or mental health conditions
- Sexual orientation
- Medical records and medical history
- Biometric information (such as fingerprints, facial recognition data, etc.)
- Any additional details connected to the above categories provided by you during the course of service delivery
- Any sensitive information received by us while performing contractual services or otherwise under lawful authority
- We ensure that any sensitive personal information shared with us is handled with the highest levels of confidentiality, strictly in accordance with applicable laws and best practices in Chennai, Tamil Nadu.
Service Providers
- At Dezine and Build, we may engage trusted third-party companies and individuals (“Service Providers”) to support the delivery, enhancement, and analysis of our services across Chennai, Tamil Nadu.
- These Service Providers may assist us with various activities, including but not limited to:
- Hosting and maintaining our website and digital platforms
- Managing communications and client interactions
- Providing technical support and security solutions
- Analysing user engagement and service performance
- Such third parties are granted access to your personal information strictly for the purpose of carrying out these tasks on our behalf. They are contractually bound to maintain the confidentiality of your data and are prohibited from using it for any purpose other than supporting Dezine and Build’s services.
- We carefully select our Service Providers to ensure that they uphold robust data protection and privacy standards in line with this Privacy Policy.
Analytics
- At Dezine and Build, we utilise third-party Service Providers to help us monitor, analyse, and enhance the performance and user experience of our website and services across Chennai, Tamil Nadu.
Google Analytics
We may use Google Analytics, a web analytics service provided by Google, to collect and report data about how users interact with our website. Google Analytics tracks metrics such as website traffic, user behaviour, session duration, and page navigation patterns.
The data collected through Google Analytics is shared with other Google services and may be used by Google to personalise and contextualise advertisements within its own advertising network.
If you prefer to prevent your activity from being tracked and reported to Google Analytics, you can install the Google Analytics opt-out browser add-on. This add-on stops the Google Analytics JavaScript (such as ga.js, analytics.js, and dc.js) from transmitting information about your site visits to Google.
For further details on Google’s privacy practices, you may visit:
Google Privacy Policy
Links to Other Websites
- The online platforms and services provided by Dezine and Build,, may contain links to external websites that are not managed or operated by us.
- If you choose to click on a link that redirects you to a third-party website, please be aware that you are leaving our platform and entering another site governed by its own terms and privacy practices. We strongly encourage you to carefully review the Privacy Policy of every website you visit.
- Please note that Dezine and Build has no control over, and assumes no responsibility for:
- The content,
- The privacy policies, or
- The practices of any third-party websites, services, or applications.
- Your interactions with any third-party platform are solely at your own discretion and risk.
Children’s Privacy Policy
- At Dezine and Build, we are committed to protecting the privacy of all users, including minors. Our services are not intended for individuals under the age of 18 ("Children").
- We do not knowingly collect, solicit, or store personally identifiable information from anyone under the age of 18. If you are a parent or legal guardian and you believe that your child has provided us with personal data without your consent, we encourage you to contact us immediately.
- Upon becoming aware that we have collected personal information from a child without verified parental consent, we will take prompt steps to delete such information from our records and secure our systems accordingly.
- Our commitment is to ensure compliance with all applicable data protection laws and to safeguard the privacy of families engaging with our services across Chennai, Tamil Nadu.
Our Email Policy
- At Dezine and Build, we are committed to respecting your inbox and your privacy. We fully comply with applicable national laws and regulations regarding unsolicited emails ("SPAM") in India.
- You have complete control over your email preferences. At any time, you may opt out of receiving promotional or marketing emails from us or our associated affiliates by following the unsubscribe instructions included in each communication or by contacting us directly
- We assure you that:
- We will not sell, rent, or trade your email address to any unrelated third party without your explicit consent.
- Emails from us will only be sent for legitimate purposes, such as service updates, project communications, promotions you have opted into, or important announcements related to our operations in Chennai, Tamil Nadu.
- Your trust is important to us, and we strive to maintain clear, respectful, and compliant email communications at all times.
Changes to This Privacy Policy
- At Dezine and Build, we may revise and update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational, regulatory, or business reasons.
- Whenever changes are made:
- We will post the updated Privacy Policy on this page
- We may also notify you of significant changes through email and/or a prominent notice on our website or service platforms before the updated policy takes effect.
- The "Effective Date" at the top of the Privacy Policy will be revised to reflect the date of the latest update.
- We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
- By continuing to use our services after changes are made, you agree to accept the updated terms. Dezine and Build reserves the unconditional right to modify, add, or remove portions of this Privacy Policy at any time without individual prior notice to customers.
- If at any point you wish to withdraw your consent to our Privacy Policy or have concerns regarding the handling of your personal data, you may contact our designated grievance officer for assistance.
Grievance Officer
- At Dezine and Build, we are committed to addressing and resolving any concerns related to the processing of your personal information in a fair and timely manner.
- If you have any grievance, discrepancy, or complaint regarding the way your data is collected, processed, or used, you may contact our designated Grievance Officer using the details provided below. We aim to resolve grievances within 31 business days of receiving the complaint.
- Grievance Officer Details:':
- Name of Grievance Officer: [Insert Name of Grievance Officer]
- Email ID: [Insert Official Email Address]
- Office Location: Chennai, Tamil Nadu, India
- To ensure prompt and proper handling of your grievance, please include the following information in your complaint:
- A signed declaration (either a physical or electronic signature) if the complaint is submitted by an authorised representative rather than directly by the user.
- Clear details regarding the issue you are raising, including the service area or platform concerned.
- A statement affirming that you have a good faith belief that the matter raised is genuine and that the information provided is accurate.
- A declaration that you are authorised to submit the complaint, especially if acting on behalf of another individual or entity
- Upon receipt of your complaint, we will review the submission thoroughly and provide a response within the specified timeframe.
Contact Us
- If you have any questions, concerns, or feedback regarding this Privacy Policy or the way your personal data is handled, you are welcome to reach out to us.
- You can contact us at:
- By Email: info@dezineandbuild.com
- We are based in Chennai, Tamil Nadu, and are committed to addressing your queries promptly and transparently
Review, Update, or Delete Your Data
- At Dezine and Build, we respect your rights regarding your personal data. Depending on the data protection regulations applicable in your country, you may have the right to request access to, correction of, or deletion of the personal information we have collected about you.
- To submit a request for review, modification, or deletion of your personal data, please contact us via email at:
- Email: info@dezineandbuild.com
- We aim to respond to such requests within 31 days of receipt. Requests will be handled in accordance with applicable legal requirements and our internal policies.
Your Data Protection Rights
- We want you to be fully informed about your rights concerning your personal data. As a user interacting with Dezine and Build services, you are entitled to the following rights:
- Right of Access: You have the right to request copies of the personal data we hold about you. (A nominal fee may apply in certain cases.)
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete, subject to providing valid supporting documentation.
- Right to Erasure: You may request the deletion of your personal data under specific circumstances, subject to applicable terms and conditions set by the company.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that the data we have collected be transferred to another organisation, or directly to you, in a structured, commonly used, and machine-readable format, subject to certain conditions.
- All other terms related to governing law, jurisdiction, and dispute resolution mentioned in our Terms of Use shall also apply to this Privacy Policy.
Data Security Practices and Standards
- At Dezine and Build, we maintain robust security protocols to safeguard the integrity, confidentiality, and availability of all personal and sensitive data handled across our services in Chennai, Tamil Nadu. Our data security framework follows industry-standard best practices and is built on the following key principles:
1. Data Classification
- We classify data into three categories: Confidential, Internal, and Public. This categorisation helps in applying appropriate access controls and ensures that only authorised personnel can access specific types of data based on the defined classification.
2. Data Usage Policies
- We have established comprehensive data usage policies that outline:
- The types and conditions of data access based on classification.
- Clear definitions of what constitutes appropriate use of data.
- Specific access rights granted to employees, contract workers, and independent contractors.
- Consequences for any violation of these policies, in line with our internal compliance frameworks (as referenced in Section 6.4 of our Employment Letter).
3. Secure Data Storage
- All data and services are securely stored either within private repositories or protected under Virtual Private Networks (VPNs) with restricted access. No data is transferred outside the organisation or outside India without obtaining necessary approvals, and any such transfer is governed strictly by our internal policies and regulatory requirements.
4. Access Control and Privilege Management
- Access to sensitive data is managed following the principle of least privilege only those individuals whose roles necessitate access are granted the required permissions. This ensures that sensitive information is accessed solely by authorised and appropriate personnel.
5. Data Monitoring and Anomaly Detection
- We actively monitor sensitive datasets for:
- Unusual behaviour patterns among privileged accounts
- Login failures and "access denied" events on critical storage systems or databases.
- Suspicious activities trigger alerts for immediate investigation and action.
6. Data Retention and Backup Policy
- We adhere to a strict data retention policy:
- Data is retained for a period of 10 years unless regulatory requirements dictate otherwise.
- Regular backups are maintained to ensure data recovery capabilities.
- Data that is no longer required is securely deleted in accordance with internal procedures.
7. Multi-Layer Authentication and Security Controls
- Authentication layers have been implemented across various access points, including:
- Mobile applications
- Web portals
- Database systems
- Cloud platforms (e.g., AWS)
- Each layer is governed by specific roles and permissions, ensuring comprehensive protection at all levels.
8. Change Management and Audit Logging
- All database activities, including login attempts and access logs, are recorded and maintained for a minimum of one year. Change management practices ensure that any updates to critical systems or data structures are reviewed, approved, and logged to maintain security and transparency.
- By adhering to these data security practices and standards, Dezine and Build ensures a high level of trust, accountability, and protection for all client and project-related information.
